MPO Networks

Privacy Policy

Last Updated: November 17, 2025

Effective Date: January 1, 2024

1. Information We Collect

We collect only the minimum information necessary to provide our unsubscribe services:

• Email Address: We collect your email address when you submit an unsubscribe request through our system
• IP Address: We may temporarily record your IP address for security and fraud prevention purposes
• Browser Information: We collect standard browser and device information to ensure our service works properly
• Usage Data: We collect information about how you interact with our unsubscribe service to improve our systems

2. How We Use Your Information

We use your information solely for the following purposes:

• To process your unsubscribe request efficiently
• To confirm that you have been successfully removed from mailing lists
• To maintain records of unsubscribe requests for legal compliance
• To improve our unsubscribe service and user experience
• To prevent fraud and abuse of our system
• To comply with legal obligations and regulations

3. Lawful Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following lawful bases:

• Legitimate Interest: We have a legitimate interest in processing unsubscribe requests to maintain compliance with email marketing regulations and to provide efficient service to users who wish to opt out of marketing communications
• Legal Obligation: We are required to maintain records of unsubscribe requests to comply with CAN-SPAM Act requirements and other email marketing regulations

4. Data Subject Rights (GDPR)

If you are located in the European Union, you have the following rights regarding your personal data:

4.1 Right of Access

You have the right to request confirmation of whether we are processing your personal data and, if so, to access that personal data and information about how we process it.

4.2 Right to Rectification

You have the right to request the correction of inaccurate personal data we hold about you.

4.3 Right to Erasure (Right to be Forgotten)

You have the right to request the deletion of your personal data, except where we are required by law to retain certain records.

4.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

4.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

4.6 Right to Object

You have the right to object to the processing of your personal data based on legitimate interests.

4.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days of receipt.

5. Data Retention Periods

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Email Addresses: Retained for 2 years from the date of unsubscribe request to comply with legal requirements and prevent resubscription
• IP Addresses: Retained for 90 days for security and fraud prevention purposes
• Usage Data: Retained for 1 year for system improvement and analytics
• Communication Records: Retained for 3 years to comply with legal and regulatory requirements

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including the United States. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Compliance with the EU-U.S. Data Privacy Framework
• Technical and organizational measures to protect your data

7. CAN-SPAM Act Compliance

We are committed to full compliance with the CAN-SPAM Act and related email marketing regulations:

7.1 Sender Identification

All emails processed through our system clearly identify MPO Networks as the sender or the sender's authorized agent.

7.2 Valid Physical Postal Address

MPO Networks
123 Business Avenue, Suite 100
San Francisco, CA 94105
United States

7.3 Unsubscribe Mechanism

We provide a clear and conspicuous unsubscribe mechanism that:

• Is easily accessible in all marketing emails
• Remains functional for at least 30 days after the email is sent
• Allows users to unsubscribe with a single click or simple process
• Does not require any personal information beyond an email address

7.4 Processing Time

We process all unsubscribe requests within 10 business days of receipt. You will receive a confirmation email once your request has been processed.

8. Data Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Strict access controls limit data access to authorized personnel only
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Employee Training: All employees receive annual privacy and security training
• Secure Infrastructure: We use secure, SOC 2 compliant data centers

9. Third-Party Service Providers

We work with carefully selected third-party service providers who help us deliver our unsubscribe services:

• Email Processing: We use third-party unsubscribe services to process requests efficiently
• Cloud Infrastructure: We use reputable cloud service providers for data storage and processing
• Analytics: We use analytics tools to monitor service performance and user experience

All third-party providers are bound by strict confidentiality agreements and must comply with applicable data protection laws.

10. Customer Support Guarantees

We are committed to providing excellent customer support for all privacy-related inquiries:

10.1 Response Time Commitments

• Urgent Privacy Issues: Response within 24 hours
• Standard Inquiries: Response within 2 business days
• Data Subject Requests: Acknowledgment within 3 business days, full response within 30 days
• Technical Support: Response within 1 business day

10.2 Contact Methods

You can reach us through multiple channels:

• Email: [email protected]
• Support Portal: Available through our website
• Phone: +1 (555) 123-4567 (Mon-Fri, 9 AM - 6 PM PST)

10.3 Escalation Procedures

If you are not satisfied with our response, you can escalate your concern to our Privacy Officer at [email protected].

10.4 Assistance Promises

We promise to:

• Help you understand your privacy rights
• Assist with submitting data subject requests
• Provide clear explanations of our data practices
• Address your concerns promptly and professionally

11. Data Protection Officer

Data Protection Officer: Privacy Team
Contact: [email protected]
Responsibilities: Overseeing data protection strategy, ensuring GDPR compliance, serving as point of contact for data subjects and supervisory authorities

12. Cookies and Tracking Technologies

Our unsubscribe service uses minimal cookies and tracking technologies:

• Essential Cookies: Required for the unsubscribe service to function properly
• Security Cookies: Help protect against fraud and unauthorized access
• Analytics Cookies: Help us understand how users interact with our service (optional)

You can manage your cookie preferences through your browser settings. Disabling essential cookies may prevent our service from working properly.

13. Children's Privacy

Our unsubscribe service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information immediately.

14. Data Breach Notification

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours of becoming aware of the breach (as required by GDPR)
• Provide clear information about what happened and what data was affected
• Explain what steps we are taking to address the breach
• Provide guidance on how users can protect themselves
• Notify relevant regulatory authorities as required by law

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Material changes will be communicated through:

• Email notification to affected users
• Notice on our website
• Clear indication of changes within the policy

16. Regulatory Authorities

If you have concerns about how we handle your personal data, you have the right to contact the relevant data protection authority in your jurisdiction. For users in the European Union, you can contact:

European Data Protection Board (EDPB)
Or your national Data Protection Authority

17. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

MPO Networks
Email: [email protected]
Privacy Contact: [email protected]
Phone: +1 (555) 123-4567
Address: 123 Business Avenue, Suite 100, San Francisco, CA 94105